Booking & Cancellation policy
As a small business owner who works from home, I am sure you can appreciate that I have put these policies in place to ensure all my clients have the best possible experience at The Garden room.
My business is by appointment only and the time you book is reserved exclusively for you. I unfortunately cannot accept any walk ins.
As I work from home, I do not like to advertise my address online. However, I am only 5 minutes from Helston town centre and directions will be given at the time of booking an appointment.
I have free parking and toilet facilities are available in my dwelling upon request. Please note that accessing the facilities are not suitable for wheelchairs or those whose may struggle with stairs.
Non-refundable booking fee
I require a 20% non-refundable booking fee to be paid at the time of booking. This is to secure your appointment and will be deducted from your overall treatment cost on the day. This can be paid by bank transfer and details of this will be sent to you. Once payment has been received, you will receive confirmation of your booking.
Unfortunately, if the non-refundable booking fee is not paid, then your appointment is not secured and may be offered to another client.
If you are running late, please let me know as soon as possible. I will do my best to honour your full appointment time, however it may be necessary to shorten or reschedule your appointment for the consideration of other clients.
Cancelling or rescheduling
If you need to cancel, I kindly ask that you let me know no later than 24 hours before your appointment. Booking fees are non-refundable but I am more than happy to transfer it to another suitable date if you wish to reschedule.
Cancelling with less than 24 hours’ notice will result in your booking fee being non-transferrable.
If you are unfortunately feeling unwell on the day of your appointment including having any Covid-19 symptoms, or if you have been in contact with somebody who may have Covid-19, please do not attend your appointment. Please let me know as soon as possible and I can reschedule your booking.